Frequently Asked Questions

No, it's not necessary for you to be home during the cleaning, as long as our team can gain access to your property. Many clients provide us with a key or a code to enter.

While tipping is not required, it is certainly appreciated by our team if you are happy with their service. The amount is entirely at your discretion, with many clients opting for 10-20% of the service cost or a flat amount that they are comfortable with.

Our team is pet-friendly! However, for the safety and comfort of both your pets and our staff, we request that you secure your pets or inform us about how to best coexist with them during our cleaning.

We strive to provide consistency by assigning the same cleaner(s) to your home for each visit. However, there may be occasions due to scheduling or personal circumstances where a different team member will service your home. Rest assured, all our staff are trained to the same high standards.

We understand that plans can change. We kindly request at least a 48-hour notice for rescheduling or cancellations to avoid a cancellation fee, as outlined in our service agreement.

In the rare event of any damage, please report it to us within 24 hours of service. Our company is insured, and we will make arrangements to assess and rectify the situation as per our damage and breakage policy.

We ask that you tidy up to allow our team to clean more efficiently. For example, removing dishes from the sink or personal items from the floor. This helps us focus on cleaning and sanitizing your space.

No, we supply all necessary cleaning products and equipment. If you have specific products you prefer, please let us know, and we can discuss accommodating your preferences.

Absolutely! We offer gift certificates for our services, perfect for any occasion. Contact us for more details on how to purchase.

Yes, our company is fully licensed and insured. Proof of insurance and licensing can be provided upon request.